Virtual Mail FAQ

  1. What is Virtual Mailbox? Virtual mailbox, also known as virtual mail, provides the customer a real physical street address and a mailbox number to receive mail and packages. The customer does not have a physical mailbox. Customer mail is stored in a secure area in The Mailroom. A picture of the outside of the mail item is sent to the customer’s email. Once the customer receives a picture of the mail item, they can pick up the mail and also request scanning, shredding, hold and forwarding the mail item.

  2. Can I have items shipped to The Mailroom if I do not have an account? No, you cannot use The Mailroom address or have items shipped to The Mailroom if you do not have an account with The Mailroom. Items will not be accepted if you do not have an account. Items will be marked, “Not at this address” and returned to the sender.

  3. How do I make a request to pickup, hold, shred, pickup or forward my mail? Customer can go to The Mailroom anytime to pick up mail. Customer cannot make a request to shred, scan or forward mail over the phone. Customer must Log into themailroomonline.com to make a request to shred, scan or forward mail. In the subscriber portal, go to request, type your name, mailbox number, mail ID number and select options on the drop down. Hit submit. We will receive your request and fulfill your request.

  4. How long do you store mail? Your letter mail (flats, catalogs, etc) is stored for as long as your account is active. However, if you have an active account and your letter mail is over 180 days and exceeds over 250 pieces, you will be notified to pick up mail or have the mail shredded or forwarded to you. As long as your mail stays under 250 items within 180 days, your mail is stored as long as your account is active. If your boxes/packages are in storage for 3 months and exceed 20 pieces, you will be notified to pick up your boxes/packages or have it returned to sender. If you decide to forward your letter mail or boxes to an address, an invoice will be sent to you for the amount to forward your mail. Invoice must be paid prior to The Mailroom forwarding your mail items. If your account is inactive for more than 90 days, your items will be returned to sender.

  5. Can I have unlimited mail sent to your location? Unlimited mail is only regular daily mail. The Mailroom is not a storage facility for personal or businesses use. We do not accept or receive bulk shipments for storage or pickup.

  6. Can I have more than one business using the same mailbox number? No, each business is required by USPS to have its own box number.

  7. How many people can share the same mailbox number? Up to 6 people can use the same mailbox account. Each person must fill out the PS form 1583 and provide two acceptable ID’s listed on the PS form 1583.

  8. What is the refund policy? A refund is given if you did not receive mail within the first 30 days of your account. Refunds are not provided after 30 days of signing up and if you have received mail.

  9. How do I cancel my virtual mailbox account? Log in, Go to Account, Click on Account Setting, Go to Subscriptions, Choose the Active Subscription, then choose Cancel Subscription.

  10. Can anyone pick up my mail? No, only individuals on the PS Form 1583 listed under the Authorized Individual can pick up your mail.

  11. Do you accept Cash on Delivery (C.O.D.) items? No, we do not accept any C.O.D. items. Anything delivered to The Mailroom must be paid for prior to being shipped to The Mailroom.

  12. Is your payment server private and secure? Squarespace is our web host. Squarespace uses Transport Layer Security (TLS), a popular security protocol designed to help ensure privacy and data security for communications over the internet.

    We use Squarespace Payments. All of Squarespace's built-in Commerce tools are compliant. Squarespace Payments uses the most up-to-date security protocols to keep your account secure and maintain compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

    PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers. Squarespace Payments is compliant with the applicable PCI standards.

    To ensure a secure connection to your Squarespace site, set your operating system and browsers to update automatically, so you’re always using the latest available version of a supported browser. Some features on your site, like checkout or images, might not work or load correctly on older browsers.

    The PCI Council currently requires companies that use TLS to use version 1.2 for all HTTPS connections. Squarespace complies with this requirement.